You refused to ship a single agent that couldn't name the business outcome it served. Every initiative had an owner, a number, and a date — and most of them hit. The board stopped treating IT as a cost centre somewhere around month nine and started inviting you to the meetings that happen before the meetings. You didn't just deliver AI. You delivered the case for it.
"Finally, someone who talks in P&L." — The CFO, who now returns your calls first